Ticket purchase terms & conditions

  • Each purchased ticket grants admission to one person to the venue stated therein and is valid exclusively for the date, performance and time for which it has been issued. In line with the special health safety protocols and in order to avoid overcrowding and maintain appropriate social distancing, ticket holders can start entering the venue at 19.30. The event will start promptly at 21.30. To ensure a safe and quick entry into the venue, audience members are advised to arrive early.
  • Wearing a face mask is mandatory upon entering and exiting the venue and throughout the performance. In the event of no compliance, audience members will be removed from the venue.
  • Audience members will enter the building through designated entrance points that will be specially marked. After the end of the performance, a special procedure of exiting the venue will be followed. You are requested to maintain social distancing, pay due attention to the announcements from the speakers and follow the instructions of the venue staff.
  • We strongly recommend that you use e-tickets and present them on your mobile phone or tablet and not in printed form.
  • The seat assigned to your ticket is strictly personal. You are not allowed to change your seat for reasons of identification and future tracking. Audience members cannot be admitted to the venue after the start of the performance. Latecomers who were refused admission are not eligible for compensation or refund.
  • All seats available are numbered and safety distance between them is maintained, in line with the guidelines of the health authorities. The Organiser reserves the right to move audience members from their original seats to alternative ones, if that is deemed necessary for health reasons.
  • There will be no interval during the performance for safety reasons.
  • Audience members must comply with the instructions of the venue staff and respect the health regulations set in place by the Greek National Opera throughout their stay at the venue.
  • Audience members are not allowed to carry bottles, weapons, sharp objects or anything else that could pose a risk to the safety of the audience (with the exception of plastic water bottles) upon entering the venue. Organisers reserve the right to perform checks upon entry for security reasons.
  • Visitors are not allowed to wear pointed heels or any other kind of shoes, which may potentially damage the archaeological site.
  • Taking pictures and recording (audiotaping or videotaping) during the performance are not allowed.
  • Smoking, eating and drinking in the performance venue is not allowed (with the exception of drinking water).
  • Admission to children under the age of six is not allowed.
  • Visitors with concessions -where provided- are required to provide proof of eligibility (e.g. student card, unemployment card, etc).
  • If a performance is postponed due to adverse weather conditions, public health reasons, or force majeure, the Organiser will announce whether it will be rescheduled, in which case your tickets will be valid for the new date. If the event is permanently cancelled, the Organiser will announce how, where and when tickets will be refunded.
  • Responsible for the event, its content and any claim for refund, is the Organiser specified on this ticket. Ticket sales outlets bear no responsibility.
  • Any fees charged for the ticket sales service (service fees) are non-refundable.
  • Tickets purchased in any way (at the box office, online or by phone) are non-refundable and non-exchangeable.
  • No refunding is provided if a performance is interrupted halfway through due to adverse weather conditions.
  • Official tickets for the specified event of the Greek National Opera can be exclusively purchased at the box office of the Greek National Opera, through its call centre, the TICKET SERVICES official website and its collaborating network of Public stores. Therefore, the Greek National Opera and the official Promoter TICKET SERVICES bear no responsibility for any tickets purchased beyond the aforementioned outlets, the accuracy and validity of which cannot be guaranteed. Purchasers must be held liable for any tickets purchased through resales outside of the official sales network.
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