Ticket purchase terms & conditions

  • The ticket ensures the right of entry to the venue of the specified event for the particular date and time mentioned.
  • The event will take place following the health measures that will be in effect on the date of the event, as announced by the relevant authorities.
  • It is optional to wear a mask for indoor events.
  • In case of changes in the terms of conducting artistic events by the State (e.g., changes in capacity limits, seat numbering requirements, etc.), already purchased tickets may be replaced with others to comply with the new guidelines.
  • Ticket holders must be aware of the current health framework for event organization. The Organizer is not responsible for any restrictions or exclusions imposed by the law.
  • If an official document is required for admission, identity verification of the holder will be conducted simultaneously.
  • Entrance will not be allowed to viewers without the required certificates, and there will be no ticket cancellation or refund for such cases.
  • The Organizer reserves the right to move viewers from their seats if deemed necessary for health reasons.
  • If the ticket does not indicate a seat number, seating arrangements will be made upon arrival at the venue under the guidance of the staff.
  • For concerts with standing audience sections, the ticket does not guarantee a seated position, and early arrival is recommended.
  • The ticket must be kept until the end of the event and presented to the staff if requested.
  • Viewers are not allowed to bring bottles, weapons, sharp objects, or anything else that could pose a risk to the safety of the audience. Organizers have the right to check at the entrance for security reasons.
  • The Organizer may deny entry after the announced start time of the event to latecomers. Latecomers denied entry are not entitled to compensation or ticket refunds.
  • Photography, recording, and audio recording of performances are not allowed.
  • Smoking is prohibited in all event areas, and the consumption of refreshments during the performance is not allowed.
  • For the purchase and use of discounted tickets, where applicable, the eligibility of the holder must be proven by presenting relevant documentation (e.g., student ID, unemployment card, etc.).
  • If the event is postponed due to weather conditions, health reasons, or force majeure, the Organizer will announce the rescheduling with the same tickets. If the event is permanently canceled, the Organizer will announce the process, location, and time for ticket redemption.
  • In case of interruption of the event after 45 minutes from the start time, there will be no refund of ticket value or replacement with tickets for another date.
  • The Organizer, mentioned on the ticket, is responsible for the conduct of the specific event, its content, and any claims for ticket refunds, not the pre-sale points.
  • Service fees for ticket sales are non-refundable, even in the event of cancellation of the event.
  • Tickets purchased through any means (box office, phone, internet) are non-refundable and non-exchangeable.
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